In our current and rapidly changing new environment, it is important that we carefully monitor and do what we can to prevent the spread of the rapidly evolving COVID-19 (coronavirus) situation. A & L Heating and Air, LLC is dedicated to the safety and well-being of our clients and has firmly adopted the following policies to ensure we are doing everything we can for our clients and our employees.
- Our technicians are required to hand sanitize before entering a home and afterward.
- Our technicians will continue to wear clean shoe covers.
- Technicians are required to regularly disinfect their tools and vans with disinfectant products.
- Technicians are required to regularly clean their iPads and phones with disinfectant products.
- We will clean all surfaces which we encounter with disinfectant products (furnaces/thermostats).
- We are practicing social distancing, so the technician can email an estimate to you for you to approve from your own device. Once a repair/work is done, the technician can email you the invoice with a link that allows it to be paid online.
- We have adopted a no-handshake policy both in the office and in the field.
- Any employee in the office or the field will be sent home for at least 14 days if they are feeling ill or showing any symptoms of being ill.
- We have communicated to our vendors that they are not to visit our office until conditions have improved.
- We have halted all business travel until further notice.
Office personnel that are still coming to the office are required to sanitize their workspace multiple times per day.
Other office personnel will be working from home (please excuse the occasional dog bark or kids in the background).
At this time, A & L Heating and Air, LLC will continue to operate as usual during our standard business hours. Our business hours are weekdays 7:30 AM – 4:30 PM and an On-Call technician will be available for emergencies outside of normal business hours. We are happy to discuss any specific requirements or requests you may have to further protect your health and home.