Archives: Reviews
“Wow! Great service. I called for a ac repair and within a hour Steven was at my house and had it fixed right away! Thank you A&L”
- Tim A.
“A/C broke on a 90+ degree day. Since it was a Sunday, I called the emergency # . Ado quickly called me back and set up an appt. for that afternoon.
He arrived promptly, went to work and within an hour had my system up and running. Now I am cool and comfortable.
Ado was tremendous, he was knowledgable, friendly and efficient.
Prior to calling A & L, I had problems with my existing provider. A & L now has new and happy customer.”
– Lester G.
- Lester G.
“Steven and Otto were very nice and helpful in explaining everything and answering all my questions .I was very pleased with their work. Two nice down to earth young men that were very considerate of older people like me!”
– Mary C.
- Mary C.
“My experience with A&L HVAC has been excellent. Their technician Daniel Heinz made two maintenance checks last October, as well as today in April. I feel having Daniel, the same technician working on a system is crucial to maintaining consistency. He explains the system extremely well, especially issues which need to be addressed. Compared to the service by other Geothermal vendors we have had, there is no comparison, in knowledge, skill level, courtesy, and efficiency.”
– Werner D.
- Werner D.
“Outstanding technical. Explained the whole procedure, that I could follow along with. Got right to business. Showed me the problems, and repaired them. He’s a keeper for your business.”
– James P.
- James P.
“As always, the service was very professional, and the technician was very informative of any issues.”
– Derek s.
- Derek s.
“Professional, thorough and impressed with his knowledge. Thank you!”
– Ronda R.
- Ronda R.
“Every time we have service with you all we thank our lucky stars we found you! Your courtesy, efficiency, skill, professionalism and reliability have earned our trust!”
– Delta P.
- Delta P.
“Josiah arrived on time and was very polite, thorough, and knowledgeable. I appreciate the work he did on our hvac unit. Furthermore, I have total confidence in Josiah and would highly recommend both him and A&L.”
– Kimber B.
- Kimber B.
“Took pic of newly installed heat strip relay. Old one displayed. Replaced capacitor displayed. Answered all questions clearly. Some discussion on operational function of second heat strip relay.”
– David T.
- David T.
“I endorse and recommend their services. Excellent customer service experience! Punctual! Quality work, thorough, and an eye for detail..”
– MD W.
- MD W.
“Service appointment was on time, performed very professionally. Service technician was extremely polite, professional and friendly.”
– Pat D.
- Pat D.
“Great communication, cheerful office staff, thorough explanation of problem. Great service tech”
– Jessica E.
- Jessica E.
“Jared and Chris solved and fixed problem of clogged kitchen sink drain, They knew what they were doing and did the job quickly.”
– Kenneth B.
- Kenneth B.
“Aaron discussed with us his recommendations for a new heat pump for our home. He spent several hours and actually measured our house to help make his recommendation. He then sent his recommendations to us in an email so we can study our options.”
– Barbara F.
- Barbara F.
“Daniel was very professional, and knows his job. Things were explained to me as to what was being done and why. Daniel checked the operation of the furnace cleaned the electrodes, flame sensor, I am very happy with the job I had done.
Thanks Daniel and A&L Heating!!!”
– Raymond M.
- Raymond M.
“Loved the confirmation w/technician name & picture. Steven call to let me know of arrival time and was dressed professionally. He investigated the issue, was very knowledgeable and explained the problem, solution, and cost options very well. Thank goodness he already had the part needed or it would have had to be back ordered for a Feb 2025 delivery. We are cooling down already.”
– Deb M.
- Deb M.
“I could not be happier. Ron was courteous, thorough, knowledgeable, and seemed totally committed to solving my problems.”
– Bruce P.
- Bruce P.
“Tim did a great job. He’s very methodical and thorough and explains everything he’s doing.”
– Ed F.
- Ed F.
“Steven was very professional, thoruoug and courteous. We feel like we are ready for winter.”
– Jim l.
- Jim l.
“Brandon Timblin, working with Jason Kemper did a fantastic job installing our new HVAC. We appreciated their professionalism and we are very satisfied with the work they completed. They had to work in 90+ degree weather. Both were pleasant, courteous and positive.”
– Christine S.
- Christine S.
“Jason had a good attitude. He was efficient and addressed the situation as needed in a professional manner. it was a very hot day to install the HVAC and through it all, Jason was very positive and polite. I felt confident of his work.”
– Christine S.
- Christine S.
“Ethan Dwyer helped us choose a new HVAC system. He measured the area, checked the electric and provided us verbal information regarding the Bryant HVAC and the Bose HVAC. He was very friendly and courteous. He also made an excellent point regarding the noise difference between the two systems. I would encourage Ethan to have available print information on both system to show the exact difference between them. This would help the customer make a more knowledgeable choice and remove any doubts as to what they bought.”
– Christine S.
- Christine S.
“The workers were professional, courteous and efficient. They did a good job in a short period of time. They cleaned up afterwords and explained what they did, and that I will receive 2 follow up visits. They mentioned the 30% TAX BREAK FOR THE 2024 YEAR. They said to contact the company if I HAVE ANY PROBLEMS AS WELL AS TO CHECK UPSTAIRS TO SEE IF IT COOLS APPROPRIATELY.”
– Therese L.
- Therese L.
“This whole company is top notch. I was a little reluctant to use geothermal but that turned out to be a good, energy efficient decision to-date. With A and L as my installer and maintenance partner.”
– Mike D.
- Mike D.
“Very experienced, courteous, took time to explain the system and PM maintenance procedures.
Thank you, I would rate him the best I have seen in 12 years with Geothermal.”
– Werner D.
- Werner D.
“Steven was very friendly and knowledgeable. He got right to the problem, found a solution and explained everything to me along the way. I had an excellent experience and will recommend you to my neighbors! Thank you for tolerating my crazy old dog as well!”
– Courtney O.
- Courtney O.
“Professional and very knowledgeable! He took care of items that needed to be fixed. We were very pleased with his work!”
– Ronda R.
- Ronda R.
“Ron was awesome, fast and efficient.
Thank you”
– Mike J.
- Mike J.
“Ron Riva did an excellent job installing my tankless water heater that recirculates hot water quicker to my master bath and other areas. His work is meticulous and so very neat. I am impressed.”
– Ann M.
- Ann M.
“Tim was very courteous, professional, and proficient and very knowledgeable. He tested the unit and appears to have resolved the problem.”
– Tom W.
- Tom W.
“I was very impressed with the attitude and expertise of Steven Smith. I am probably more critical of technicians as I retired from the HVAC service industry after 48 years in the trade. I have not seen many technicians with only 5 years of experience with his knowledge and attitude. The companies programs and sales approach are reasonable and realistic.
Well done A&L Team..!!!!”
– Al M.
- Al M.
“Ron Riva did an assessment of failing hot water heater, recommended replacement, and performed same day installation. He answered questions regarding old unit status and new unit selection. He was a pro in all aspects of the encounter and my wife and I are glad to have hot water again with minimal downtime.”
– Keith F.
- Keith F.
“Daniel was professional, thorough and polite.”
– Diane Z.
- Diane Z.
“Excellent service! So far it's working great and I am very happy. Technician very knowledgeable and professional. I highly recommend!”
– Frances G.
- Frances G.
“I have had the need for service repairs for my home HVAC system and each time A&L has always proven to be "The right AC Company"! I received a phone call informing who and when they would arrive with email follow ups. Thank you Daniel for another great experience today, explanation of each option and repair completed thoroughly in a timely manner.
I have referred A&L on many occasions to family, friends, and business owners and have always gotten a return message saying what great service they received! I will continue to use A&L HVAC & Plumbing with confidence!”
– Steve W.
- Steve W.
“Excellent service, promptly installed by nice people.”
– Scott B.
- Scott B.
“The company is top notch. Daniel was professional, as all their techs are. I was lucky to find them and feel confident in them handling my HVAC system.”
– Kimberly K.
- Kimberly K.
“We recently purchased a flipped house which we thought would be like buying a new home since everything was just updated. Instead, upon taking the first bath, water came up through and under the toilets and the tub would not drain ( I did have it inspected). I called A & L Heating and Air, who I have used solely for over 15 years and am grateful that they started to do plumbing also. Ron came out and gave it a look over and we eventually had to replace the sewer line to the road along with resetting a toilet and many other repairs to improperly installed plumbing. Ron clearly explained the problems, the different ways that they can be resolved and how much each option would cost. He let me decide if and when for each issue and then from there created a detailed work order for my approval. Ron was professional, worked cleanly, and was really polite. A&L uses technology to your cell phone to let you know when the repair guy is coming and when on the way along with a picture for safety. I would highly recommend A&L Heating and Air, and plumbing to the folks in Blount County.”
– Tammy H.
- Tammy H.
“Taylor did a phenomenal service of installing a replacement geo-thermal unit and explaining details and answering questions.”
– Danny S.
- Danny S.
“Recently, on the coldest nights of the year, with ice and snow covering everything, my heat quit working. Frantically, I called every HVAC service in town, and only one, A and L, said they could help me. The person that I spoke to, I'm sorry I can't remember your name was so kind and helpful.
And Mr Timothy Holler, the technician, was incredibly professional, knowledgeable, respectful, clean and cared about my dog! He was able to quickly diagnose the problem and made the necessary repairs. He also walked me through what I could do if it happened again. And another thing I really liked about this company, is that he didn't try to sell me anything else. I have had other HVAC companies try to do that.
I highly recommend this company and give them 10 Stars!”
– bb A.
- bb A.
“Punctual, professional, honest service performed. A very good experience and will definitely use A&L again. Tim Holler did an excellent job.”
– Brenda N.
- Brenda N.
“We were on a cruise when our neighbor informed us that we had a water pipe burst in our garage. I was able to contact A&l HVAC whom got a plumber to come and make the repair that same day
They helped us out immensely and are a great company whom puts their customers first.We have had their great customer care with heating and cooling problems also
They are the best”
– Lawrence B.
- Lawrence B.
“A&L was the only company that would send a technician on the day I called in a service request. They were friendly, polite, and thorough in gathering information about my problem. Within a 1/2 hour they arrived, diagnosed the problem, performed the repair, and then tested the unit for performance. They were informative, courteous, friendly, and professional throughout their visit. They gained a satisfied customer, I gained a trusted HVAC service and repair company.”
– Steve M.
- Steve M.
“The A&L team did a great job installing and commissioning my geothermal heat pump. They provided a Energy Star rated system that is sealed with no leaks from the ductwork. The geothermal loop is installed in the lake and the Water Furnace heat pump is quiet and efficient. Steven did a great job on the ductwork and Amos and Taylor commissioned the system and fixed the vibration issues with the ERV.
The office team was great with professional and courteous service from Samantha, Ashley and Linnea. They responded to a;; of my questions and worked closely with my Energy Star rater.
Aaron and Linnea did a great job designing my system to Energy Star standards and Aaron helped me with the inspector, who was not familiar with all of the code requirements and inspection issues.
A&L is a great company and I highly recommend them.”
– Scott M.
- Scott M.
“Matthew was prompt, personable and explained everything clearly. Great job!”
– Jeanette D.
- Jeanette D.
“Steven did a good job diagnosing the problem. He was very polite, but that only somewhat tempers my anger over this HVAC system.
I am frustrated that my very very expensive heat pump has broken twice in the past five years. While labor is expensive even under warranty, I shudder to think what it will cost when parts are no longer covered. Burned out DC motors and inverter boards will more than negate whatever savings I am making with a variable speed unit. I am also bearing the cost of resistance heating while waiting for parts and return visits.
I give Steven 5 stars for his effort. A&L and Bryant both get terrible ratings for poorly performing new equipment and high labor costs on warranty work.
John Winn”
– John W.
- John W.
“Matthew was all that one expects in a service technician, courteous, knowledgeable, & a great people person. Nice to know we are in good shape for the winter, & where the equipment is, to make that happen.
Great, working with professional minded people, from dispatch, service, & company efforts to make it an enjoyable experience.
Sincerely, RichLee”
– Rich D.
- Rich D.
“Steve was very knowledgeable and explained the problem very well”
– Ron L.
- Ron L.
“Steven does an excellent job. We always learn something when he comes that helps us keep our geothermal unit well maintained.
Karen and Mark”
– Karen H.
- Karen H.
“Installed a new heat pump and was hard working, professional and friendly with an excellent installation!”
– Earle B.
- Earle B.
“From start to finish, Jason and Matthew did an excellent job.”
– Jeff S.
- Jeff S.
“I called last minute as usual as most people do in these situations.He came to the house and knew exactly what was wrong with the air conditioner and replaced the pump.He was a very nice and helpful guy.Would use him again.”
– Carla L.
- Carla L.
“Great young man. Quick diagnosis and fix. Thanks”
– Ron M.
- Ron M.
“Fan in the air handler not running and compressor not running. Called in at about 8:15 AM and was told a repair tech. would be here “mid-day”. At about 9:15 AM the tech. called me and said he would be here at about 9:30 AM. He did some trouble shooting and quickly found a capacitor in the outside unit was not functioning. He had one on the truck and quickly installed it and the unit came to life. He also checked the filter in the air handler and advised that I change it. I had one ordered and it arrived three days later and I changed it out and our house is nice and cool during the 90+ temperatures that we have recently had. The tech. was very professional and quickly found the problem and rectified it. We are quite happy wit A&L and their quality work.”
– Gary S.
- Gary S.
“Prompt service kind and courteous”
– Sharon F.
- Sharon F.
“Brock was on time, very efficient, professional, and so very helpful.”
– James A.
- James A.
“Daniel was professional, knowledgeable and personable. Daniel explained the situation very well so we could make an informed decision.”
– Kenneth W.
- Kenneth W.
“Great experience with this company and their employees. Ethan did a very thorough job evaluating our system and needs. Matthew and his co worker did a great job with installation. I was very impressed with their professionalism and will continue to use A&L for our HVAC needs. Thank you!”
– Laura S.
- Laura S.
“Elijah was punctual,knowledgeable,and a asset to your company he was friendly and precise on doing protocol on equipment and respectful of the home”
– Patricia R.
- Patricia R.
“He knows what to do & did his job in a friendly and professional manner.”
– Ruben O.
- Ruben O.
“Ron was very professional in every way he was very approachable and answered any questions we had”
– Phil H.
- Phil H.
“Steven and James did a great job replacing my wonky thermostat.”
– Betsy Q.
- Betsy Q.
“Furnace went out on the coldest day of the year. Did a temporary fix until a new heating/AC unit could be installed. They arrived on time and got us back to having a nice warm house again. Thank you A&L!”
– Al F.
- Al F.
“Daniel is very knowledgeable & was able to fix the problem until we get a new unit installed. Thank you, Daniel for making our house warm again!”
– Sharon F.
- Sharon F.
“Another excellent experience with A&L Heating and Air, Cameron displayed his professionalism today with the excellent work performed replacing the dryer exhaust vent on my dryer, his attention to detail and desire to complete the job correctly was evident in his performance, that along with his friendly demeanor and approach was welcomed. I would recommend and welcome Cameron on any project that might arise in the future. Thank you for a job well done.”
– Eddie V.
- Eddie V.
“Steven did a great job installing a new board in our unit. He always does a great job for us.”
– Paul H.
- Paul H.
“Amos and his crew did a fabulous job installing new ductwork, cleaning the insulation out of my cold air return and installation of an air purification system.”
– Joe R.
- Joe R.
“Very knowledgeable, answered all our questions. Clean and tidy and explained everything he did. Pleasant and friendly personality. Very happy with the service and recommend getting the service contract.”
– Sharon F.
- Sharon F.
“Ronald was so helpful and kind. He went over our options and suggested the best solution. He was great!”
– Kevin N.
- Kevin N.
“Excellent same day service with a smile!”
– Nancy D.
- Nancy D.
“Daniel was professional, knowledgeable, personable and I was pleased with his service.”
– Linda H.
- Linda H.
“Very knowledgeable, very thorough, very personable”
– Jeff W.
- Jeff W.
“Ron was very good at what he does. This being a very hot day, he kept his cool and continue to fix our air conditioner by 7:00 pm. Thanks to Ron we have air right now until our part comes in. A&L always sends out the best employee, but then it would be hard to tell who is better than the next guy. Thanks A&L for taking care of us on a late Friday afernoon.”
– Jim B.
- Jim B.
“Steven arrived on time and performed job professionally and accurately. Extremely satisfied with the job he performed.”
– James I.
- James I.
“Everyone at A&L went above and beyond, making this experience the best possible. I highly recommend this company for all of your Heating/Air needs. We had our unit completely replaced& Ethan was able to give us step by step on what unit to use and the pros and cons of the many different units. Steven & David did our install in 2 days— record time! They were highly professional & by the end of the install was like family. I have lots of kids so they were all in their bubble the whole time & these guys never missed a beat and treated them with respect. If you want a company that is honest, trustworthy, and diligent in their work ethic I absolutely recommend this company! 20/10 will recommend to anyone needing service.”
– Ashley B.
- Ashley B.
“Very Professional, Polite, Knowledgeable, Explained In Detail About The Repair…So We Could Understand. Over All~Excellent & Will Definitely Use A & L Heating & Air Again! I Highly Recommend This Company To Anyone Needing Heating & AC Service! Very Pleased! ”
– Glenda R.
- Glenda R.
“The men and women that work at A & L Are really wonderful. They made the installation go fast and easy. Even programed the new thermostat for me! I had no mess to clean up behind them either. I will use them again.”
– Sandra Y.
- Sandra Y.
“Very knowledgeable, professional, friendly and courteous. He cleaned up after himself as he worked, made suggestions for what maintenance we should have done to improve our system. I highly recommend A & L!!!”
– Sharon F.
- Sharon F.
“Matt and his partner replaced our gas (propane) furnace here in Townsend. They did a great job with the installation and cleanup afterward. During the checkout steps, they discovered the cause of our previously installed (by others) furnace failure and made the corrections so it would not impact the new furnace. They also added a wholehouse humidifier to the new installation. They are a top notch team.”
– David H.
- David H.
“These guys got it done. From rough in to the finish they were always on time and took care of any concerns we had. Would definitely recommend A&L for all Geo Thermal needs”
– Bruce T.
- Bruce T.
“Great job by Steven. Appreciate his perseverance to get our heat back on.”
– Joy P.
- Joy P.
“All 3 men worked as a team Impressed with ability to work thru problems of electrical and structural installation. Took boots of entering carpet floor and cleaned up all trash
Highly recommend these men n company”
– Jack H.
- Jack H.
“We were having some issues with our heater so we called A&L to see if they could repair it. While we got off the phone, the receptionist called a technician to see how we could solve the issue, and the technician told us that all we had to do was see if there was ice in the heating unit, pour some hot water on it, and it should be good as new. Sure enough, there was ice on it, so we used the method the technician told us and, it worked! Great service by these folks. Best of all, it didn’t even cost us a dime!”
– Cary R.
- Cary R.
“Knowledgeable, friendly, on time”
– Carole D.
- Carole D.
“The thermostat on the heat pump needed replacing ‘ we tried to replace it and we failed miserably. I called A&L and they sent Daniel, He fixed our mistakes quickly and professionally. Daniel thank you and A&L for the quick and enjoyable service.”
– Michael B.
- Michael B.
“Outstanding installation by Amos and Taylor. Courteous, respectful and completely professional and knowledgeable. Recommend A &L.”
– Mike B.
- Mike B.
“The service we received when we had our HVAC unit installed, to the yearly service to rehanging a door has been prompt, professional and personal. I would recommend A&L to anyone.”
– Cydna S.
- Cydna S.
“Daniel did an excellent job. Most thorough HVAC tech I have dealt with.He answered all of my concerns i had about the system. He explained everything that he did and what he found in detail. Will definitely use tour company again!!!!!”
– Dave W.
- Dave W.
“Ronald came out late last night within an hour of my call. He was very friendly, knowledgeable, and got our A/C unit back up and working, quickly. He also notated for his company to schedule someone to come out and assess a/c need for future new unit, quote.”
– Tina D.
- Tina D.
“These guys ROCK! I have had repairs twice & service plan work now twice! I highly recommend the entire staff as even the ladies on the phone have been SUPER helpful! The techs are really knowledgeable and super friendly & thorough!”
– Tonya M.
- Tonya M.
“Very helpful and confident. Answered all questions and resolved any issues I asked about. Told me all charges before doing things. Thank you.”
– Duane Z.
- Duane Z.
“Professional and efficient”
– Logan H.
- Logan H.
“Very professional and informative. Did an excellent job.”
– Logan H.
- Logan H.
“Steven came even earlier than our scheduled appointment! So thankful for getting our unit up and running so quickly. Luckily it was just a fuse! Thanks Steven and A & L!! Highly recommend them!”
– Karen B.
- Karen B.
“Great! Very knowledgeable Tech. Took time to do things right. Explained technical issues.”
– Ruben O.
- Ruben O.
“Ron completed seasonal maintenance on our HVAC system. He is always very thorough, professional and answers all of our questions.”
– John M.
- John M.
“A and L heat and air have a great notification service ! The technicians were very knowledgeable, respectful and efficient. Would definitely recommend !”
– Sabine G.
- Sabine G.
“From our first contact to the final startup checks, everyone we have been in contact with has been friendly, knowledgeable, and did everything they said they would. Had a geothermal unit have its final breakdown after only 5 1/2 years and contacted A & L. Ethan came out on Saturday (our first contact was Friday) to quote a replacement system. The contract was accepted and the unit was ordered on Monday. The office had us scheduled for tear out the following Tuesday. Completed the job on time and left the site pristine, organized, and better than they found it. We Highly recommend this company for all your HVAC needs.”
– Paul & Carla L.
- Paul & Carla L.
“David was Very knowledgeable, professional and great personality. Had our unit diagnosed and running in no time. Definitely our go to company! Duct cleaning and service agreement commitment soon. Thank you David”
– Ali R.
- Ali R.
“Ron did the inspection of the old HVAC and went through a though explanation of why we needed a new unit. He just came back for a six month inspection and found a potential problem before it accrued. Very happy with the detail of the inspection and explanation of the work preformed. Great job Ron.”
– Lee W.
- Lee W.
“Steven did his normal excellent job while keeping me informed. He even provided a valuable tip for me as I’m working on my water heater exhaust venting system.”
– Larry A.
- Larry A.
“I could not have been more happy, to the estimate, installation, and the cleanup! I would highly recommend them to anyone! System works great! We needed to add air and heat to the basement of an existing home, Ethan suggested a mini split and very glad he did. They went above and beyond, finished in one day and even got an stain off the flooring! Best company would give them a 10 stars if I could! Thank you again!!!”
– Rebecca E.
- Rebecca E.
“Fast, friendly and excellent service at a reasonable price.”
– Nancy D.
- Nancy D.
“I have always had great service from your people and hope to have it in the future. I have had emergencies with heating or cooling and your company has always been here to help. Keep up the great work!”
– Marjorie B.
- Marjorie B.
“Aaron and Josiah were prompt in responding to my situation. My heat had stopped working during the night. When they completed the repair and the heat started back up, the thermostat registered 54 degrees in my house. I can only imagine what it was before I started a fire in the fireplace, turned on a space heater and fired my oven up to 375. It was brisk to say the least! Aaron went to great lengths to ensure the repair was done properly and worked effectively. As well, he answered my questions and ensured my understanding. These two are professional, personable, knowledgeable and thorough, all the while maintaining Covid awareness. Thanks,
Aaron, Josiah and A & L.”
– Beverly B.
- Beverly B.
“Extremely fast installation. Good looking unit. No mess left behind. Friendly, polite, and helpful.”
– Brian B.
- Brian B.
“Steven was on time, pleasant, and patient. Quick service is what brings us back”
– Gary L.
- Gary L.
“Very professional. Knew what he was doing”
– Al F.
- Al F.
“Aaron was very detailed with his explanations and helped me set my Geothermal unit to help dehumidify my house. Excellent.”
– Richard B.
- Richard B.
“We had a new heat pump installed and the installers were very professional and courteous. They returned at a later date to install emergency heating during this visit the installed noticed the unit wasn’t running properly and called the office to get a service tech to come out to investigate. Service was above and beyond. Nice to work with a company that cares about their customers.”
– Lawrence B.
- Lawrence B.
“I saw an advertisement for A & L online, and called them to get a quote on replacing both of my dated AC units/furnaces. Was called very promptly to set up an appt for a quote, and received the quote the very same day. The salesperson, Ethan, wasn’t pushy at all and was very informative on all the products they had to offer. We discussed what was best for my particular house, and installation began within a week. The upstairs ac unit was a nightmare for them to install, but we never heard a single complaint as they worked through the process. They cleaned up each day, and communicated everything that needed to be done the next day. They finished the job in the time they said it would take, and then followed up to make sure everything was great! Very detailed work, and very pleased by the professionalism by everyone that showed up at my house. I would highly recommended them for any future jobs/repairs/replacements you need! On a 1-5 rating, they would definitely be a 10!!! Thank you!”
– Randy F.
- Randy F.
“A&L HVAC recently replaced our heat pump compressor and air handler (inside & outside units). Every step in the process was great. Aaron Sweetwood, owner, came to our home and presented 5 options. Additional sales reps are employed (Sherrie for one). Amos was the lead installer. The complete process from initial contact to final cleanup was great. We also have a maintenance contract for 2 units. Maintenance employees are 5 star. Without going into detail… they take all of the time necessary, and are the most thorough ever used. Response time for service calls has been exceptional even on weekends and once on a holiday. Thank you Steven and Ron. They also service units at 2 commercial buildings. Bryant authorized dealer, but they have serviced Rheem and Carrier for me also. First used them for troubleshooting at an office building. They found and fixed what others could not. Courtesy, professionalism, timeliness 5 star. Knowledge, expertise, workmanship 5 star.”
– James W.
- James W.
“He explained things well and arrived when he said he would.”
– Melinda B.
- Melinda B.
“Excellent technician and very helpful when asked questions.”
– Richard H.
- Richard H.
“Consider Steven to be intelligent and honest in his appraisal of the problem existing”
– Roy S.
- Roy S.
“Been homeowners for 20 years. We JUST used A & L Heating and Air after using a couple of other local company over the years. After seeing A & L recommended on a local site & suggestion page by another HAPPY customer I decided to give them a try. I was BLOWN away by the level of quality of this company on every level every step of the way!!!! From the courteous & knowledgeable office staff to the installers everyone was professional & helpful! I truly wish ALL services and fields of the service industry (electricians, plumbers, contractors, etc…) had experts set up to the level of professionalism as A & L (NOT JUST A CREW) as this company with the same quality of customer service they provide! We had a brand spanking new unit installed 6 years ago by a another heating & air company. I was paying that same company to have yearly "maintenance" on my unit (or so i thought) but it turns out i was being charged for services they weren't actually doing (found that out the hard way). The company sold me a unit 1 ton too large for my home and when replacing my duct work not only layed it out wrong to a fault they installed 3 different size ducts interfering with air flow and taking an unfortunate toll on our unit. With this "other" company NOT properly maintaining our unit and the poor movement of air we have struggled to properly heat and cool our home with our new unit. We chucked it up to East Tennessee conditions. Come to find out my heat condenser in our practically new unit is almost rusted through and will fail soon. This is an issue that SHOULDN'T have happend so soon in it's young life. Do yourself a favor and call A & L Heating & Cooling! You WON'T be sorry you did! Above i had to chose a service but we had our unit maintained, Duct work replaced, and a ductless mini split installed. I was able to evaluate the business in the following areas: repair, maintenance, & installation. For the first time in YEARS we've had adequate heating & air, even in these harsh Tennessee conditions! I actually get COLD in my house now! My only regret is not finding A & L SOONER!”
– Tammy P.
- Tammy P.
“This team couldn’t have been more perfect! They had quick availability, updated me and showed up on time for each appointment, did flawless work, and had convenient options for me to choose from. They explained everything to me in terms I could easily understand, showed me firsthand what I was dealing with, and followed up on their work. I’m very happy with the outcome and will definitely be recommending them to other family and friends!”
– Kayla C.
- Kayla C.
“Aaron and his team were great from the start to end. They were very professional, thorough and friendly. I had another contractor come out and look at the job and had a lot of concerns. I reached out to A&L and the whole experience was positive, I felt very comfortable with them and they did not disappoint. I am SO happy with their work! I will definitely use them for all of my heating and air conditioning needs. I would highly recommend A&L to all of my friends and family. Great job! Thank you!”
– Jennifer C.
- Jennifer C.
“i had a new heat pump installed 2 weeks ago by A & L. Arron was very through in by measuring, windows and door locations, and the direction my house faces. He was able to input this data into computer and determine the size of unit that was most effecient for my home. Amos was the installer for my unit he was proffesional , couroteus, and extremely nowledgable. I would highly recommend A & L. Thanks Arron!”
– jimmy l.
- jimmy l.
“Wanted to write a review for A&L Heating and Air. My wife and I had to replace our unit and had to find a decent company to work with. That can be a chore! Thankfully we were introduced to Aaron with A&L (several on this site recommended them actually). Aaron Sweetwood is the owner of the company and he actually installed our unit. Not every day you have the owner of a company completing your work order. Great service. Great follow through. Excellent company to work with. Highly recommend!”
– Craig S.
- Craig S.
“I want to thank you for being on time. You said 9:00 o'clock it was 9:00 o'clock and laying carpet on my rug so you wouldn't get it dirty. Erin, Amos, and Raffael were very courteous, polite and neat. I want to thank you for being the best price. These men were also very professional. We cannot say enough abut your crew.”
– Leonard & Joann ..
- Leonard & Joann ..
“We used them for the first time today. Very pleasant to deal with on the phone and in person. The tech fixed my a.c. very quickly. He even told me how old my unit is and it's condition (I had no clue, didn't think to ask when I bought my house). I'm going to purchase their maintenance plan too. Super happy with the service.”
– Krista M.
- Krista M.
“This is an A+++ company, They have done multiple jobs for my company and have always performed extremely well, with no issues. The last job was removal and installation of a 10 Ton unit and air handler. Out / In and running in 3 days. Very professional crew and business. I would highly recommend.”
– Steve G.
- Steve G.
“I found dealing with the A & L staff a wonderful experience! They were very kind and cordial and very professional. I would highly recommend them!”
– Mark K.
- Mark K.
“Very fast and courteous. Ron was a very experienced technician. Thank you”
– Grady L.
- Grady L.
“These people, this business, is the best we have ever dealt with! Totally impressed with their work, attitude, curtesy, knowledge, helpfulness (with anything and everything asked of them), thriftiness, honesty, individual personalities and just down right friendliness and good nature!!! From beginning to end of the job, including the wonderful staff behind the scenes that we never actually met in person, we felt as though we had known these people forever. So hard to find this in today's society! I would name names but am afraid I'd leave someone out! Everyone of you are first class to rate! I can't say enough about you guys…A+++ 5 star quality !”
– Lisa K.
- Lisa K.
“A & L has serviced my home and my business for several years. They are very professional and prompt. When ever I have needed work done they did the job quickly and at a very reasonable price. I have them do regular maintenance to keep my units running well. Once on a maintenance call they told me that I didn't need new filters on my roof units and would replace them on the next trip. Having a company that is honest and looking out to help their customers and not just make money off them is priceless. I highly recommend Aaron and his staff.”
– Jack W.
- Jack W.