Ashley Carruba

“Been homeowners for 20 years. We JUST used A & L Heating and Air after using a couple of other local company over the years. After seeing A & L recommended on a local site & suggestion page by another HAPPY customer I decided to give them a try. I was BLOWN away by the level of quality of this company on every level every step of the way!!!! From the courteous & knowledgeable office staff to the installers everyone was professional & helpful! I truly wish ALL services and fields of the service industry (electricians, plumbers, contractors, etc…) had experts set up to the level of professionalism as A & L (NOT JUST A CREW) as this company with the same quality of customer service they provide! We had a brand spanking new unit installed 6 years ago by a another heating & air company. I was paying that same company to have yearly "maintenance" on my unit (or so i thought) but it turns out i was being charged for services they weren't actually doing (found that out the hard way). The company sold me a unit 1 ton too large for my home and when replacing my duct work not only layed it out wrong to a fault they installed 3 different size ducts interfering with air flow and taking an unfortunate toll on our unit. With this "other" company NOT properly maintaining our unit and the poor movement of air we have struggled to properly heat and cool our home with our new unit. We chucked it up to East Tennessee conditions. Come to find out my heat condenser in our practically new unit is almost rusted through and will fail soon. This is an issue that SHOULDN'T have happend so soon in it's young life. Do yourself a favor and call A & L Heating & Cooling! You WON'T be sorry you did! Above i had to chose a service but we had our unit maintained, Duct work replaced, and a ductless mini split installed. I was able to evaluate the business in the following areas: repair, maintenance, & installation. For the first time in YEARS we've had adequate heating & air, even in these harsh Tennessee conditions! I actually get COLD in my house now! My only regret is not finding A & L SOONER!” – Tammy P.